At JQK Club, your privacy is not a trivial matter. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information as a member of our platform in Malaysia.
We never sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
Your Data Protection
The core principles that guide how we handle your personal information
JQK Club ("we", "platform", or "the company") is committed to protecting the privacy and security of personal information belonging to all members and visitors of our platform in Malaysia. This Privacy Policy is designed to explain clearly and transparently how we collect, process, store, use, and safeguard your personal data when you use the platform JQK Club.
This document applies to all personal information collected through the JQK Club, mobile app, customer support services, and all other communication channels we operate. This Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant local legal requirements.
Important: By registering for or using the platform JQK Club, you confirm your consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
We take our responsibilities as a data controller seriously. JQK Club will only use your data for the stated purposes, will never sell your data to any third party for marketing, and will always give you full control over your own personal information.
JQK Club collects various types of information from our members for legitimate and specific purposes. The following are the categories of information we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identification number (MyKad) | Identity verification (KYC), legal compliance |
| Contact Information | Phone number, email address, residential address | Account communications, security notifications |
| Financial Data | Bank account numbers, MYR transaction records, deposit/withdrawal history | Payment processing, fraud prevention |
| Usage Data | Login activity, games played, session duration, betting history | Platform improvements, responsible gaming |
| Technical Data | IP address, browser type, device information, operating system | Security, fraud prevention, technical support |
| Communication Data | Customer support conversation records, emails, feedback | Service improvement, complaint resolution |
We only collect information that is strictly necessary. JQK Club does not request sensitive information such as bank passwords, e-wallet PINs, or full credit card details through any of our communication channels.
JQK Club uses your personal information solely for legitimate and necessary purposes. We do not process your data for any purpose outside the following scope:
Marketing Communications: We will only send promotional emails or messages relating to offers and promotions JQK Club if you consented during registration or through your communication preference settings. You may withdraw this consent at any time.
JQK Club does not sell, rent, or trade your personal information. We will only share your data under strictly limited circumstances and for legitimate purposes:
Our Commitment: JQK Club WILL NOT share your personal data with third-party marketing companies, advertisers, or any other party for commercial purposes without your explicit consent. This is a commitment we will not compromise on.
The security of your data is our absolute top priority JQK Club. We implement multiple layers of technical and organisational safeguards to ensure your personal information remains protected at all times:
Data Retention Period:
Platform JQK Club uses cookies and similar tracking technologies to enhance your user experience. The following are the types of cookies we use:
You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect the functionality of our platform.
All financial transactions on JQK Club conducted in Malaysian Ringgit (MYR) through secure, encrypted payment channels. When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), or other methods, your transaction information is processed by payment providers authorised by Bank Negara Malaysia.
JQK Club does not store your PIN, e-wallet passwords, or sensitive payment card details. We only retain transaction records (amount, date, payment method, status) as required for legal compliance and dispute resolution.
All financial transaction data is encrypted and stored in accordance with Malaysia's Financial Services Act 2013. Financial records are retained for a minimum of 7 years as required under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a member JQK Club has legally protected rights regarding your personal data:
To exercise any of the above rights, please contact us by email at support@jqkclub.click with the subject line "Personal Data Rights Request". We will respond within 30 business days.
Platform JQK Club is intended for individuals aged 18 and above only. We do not accept registrations from or collect personal data of individuals under the age of 18. Should we discover that a child's data has been collected inadvertently, we will take immediate steps to delete that information and close the associated account.
If you have reason to believe that a minor has registered or is using our platform, please contact us immediately at support@jqkclub.click. We will investigate and respond promptly.
JQK Club reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or advancements in security technology. When any material amendments are made, we will:
Continued use of the platform JQK Club after the amendments take effect will be considered your acceptance of the updated version of the Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how JQK Club handles your personal data, you may contact our Data Protection Officer:
You may also file a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your personal data rights have been violated.
Your Privacy is Fully Protected
Once you understand how JQK Club protecting your privacy, you can play with complete confidence. Join over 250,000 Malaysian members who already trust our platform.
18+ only • Gamble responsibly • T&Cs apply